EXPAND YOUR HEALTHCARE COVERAGE
Our operators can manage email and live chat applications, as well as to conduct emergency or drug recall hotlines, follow nurse triage rules, qualify leads for pharma reps, and more – all while adhering to medical/healthcare industry laws.
In addition, because you now will be having a dependable service answering calls, your patients will be relieved that they can contact their doctor anytime from anywhere. Their calls will never be unanswered with Care MSO’s Patient inbound & outbound services.
EXPAND YOUR HEALTHCARE COVERAGE
Our operators can manage email and live chat applications, as well as to conduct emergency or drug recall hotlines, follow nurse triage rules, qualify leads for pharma reps, and more – all while adhering to medical/healthcare industry laws.
In addition, because you now will be having a dependable service answering calls, your patients will be relieved that they can contact their doctor anytime from anywhere. Their calls will never be unanswered with Care MSO’s Patient inbound & outbound services.
WHAT’S INCLUDED
Hospitals, pharmacies, distributors, and others benefit from our medical information call centre services. This includes the following:
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Phone Answering Services
We are a seasoned firm that specializes in all forms of healthcare inquiries. We ensure that no emergency call goes unanswered by offering rapid and effective answers to patient needs around the clock. -
Services for Insurance Verification
We’ve put together a team of highly qualified and experienced insurance verification professionals who can call the insurance company quickly and cost-effectively and complete the pre-authorization, pre-certification, and pre-determination processes.
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Services for Making Appointments
We’ve put up a simple appointment booking & reminder service that will help you keep your calendar filled and prevent no-shows by utilizing a multi-channel strategy that combines phone calls, emails, and live chat. -
Services for Claims Processing
Our claims processing professionals can easily manage the process of analyzing and handling claims, guaranteeing that clean claim rates increase, revenue is reduced, and manual procedures are reduced.
THE PERKS
Boost patient involvement
The internet and cellphones have emerged as new and popular communication avenues for telephonic healthcare services and live agent access. We ensure maximum patient involvement through all communication channels.
01
Patient satisfaction should improve
A sluggish and overly automated phone line might harm your hospital’s reputation. We deliver prompt, accurate, and personalized care to the on-call patient. This strategy decreases call abandonment and increase brand referrals.
02
Increase patient care and follow-up efficiency
Many alternative payment models require hospitals to emphasize patient follow-ups to ensure excellent outcomes. We provide patient care and follow-up efficiency.
